FAQ

1. What types of products do you offer?
At Seraphic Skin Co., we offer a diverse range of skincare products, including cleansers, toners, serums, moisturizers, masks, and treatments designed for various skin types and concerns.

2. Are your products cruelty-free?
Absolutely! We are committed to cruelty-free practices and only partner with brands that do not test on animals. Ethical beauty is at the heart of what we do.

3. How do I determine my skin type?
To identify your skin type, consider factors such as oiliness, dryness, sensitivity, and any specific concerns (like acne or aging). Our product descriptions provide guidance on which products are best suited for different skin types.

4. Do you ship internationally?
Yes! We offer international shipping options. During checkout, you can select your country to view available shipping methods and rates.

5. What is your return policy?
We want you to love your purchase! If you're not completely satisfied with a product, you can return it within 30 days for a full refund or exchange, provided it is unused and in its original packaging.

6. How can I track my order?
Once your order has shipped, you will receive an email confirmation with tracking information. You can use this information to track your order on our website or through the carrier's site.

7. Do you have a loyalty program?
Yes! We value our customers and offer a loyalty program where you can earn points for every purchase and referral. Points can be redeemed for discounts on future orders.

8. How can I contact customer support?
If you have any questions or need assistance, please reach out to our customer support team via email at support@seraphicskinco.com or through our contact form on the website. We aim to respond within 24 hours.

9. Where can I find skincare tips and advice?
Visit our blog section for expert tips, tutorials, ingredient spotlights, and more! We're here to help you navigate your skincare journey with confidence.

If you have any other questions not covered here, please don’t hesitate to reach out! Thank you for choosing Seraphic Skin Co.!